Housekeeping Terminologies

• Amenity :- service item offered to guest or placed in guest room for comfort and convenience  of guests

• EPABX :- Electronic private automatic branch exchange operators

• King size bed :- the largest bed with size of 78 inch * 80 inch .

• MICE :- Meetings , incentives , conventions, exhibition

• Hat checker :- He provides service in top hotel of cold region where he labelled Different guests hats, overcoat and store them and return to guest when guest leaves property.

• Upholstery :- Textiles , springs and other materials used for decorating furniture.

• W.C - water cistern . It is a reservoir to hold right amount of water required to flush toilet

• GRA :- Guestroom attendant

• Occupied Room :- A guest is currently registered to the room 

• Complimentary Room :- The room is occupied but the guest is not to be charged for it

• On - change Room :- the guest have departed but the room has not been cleaned and readied for sale

• Do not disturb :- the guest have requested not to be disturbed

• Scanty Baggage :- The guest with light luggage that could be carried away easily

• Skipper :- The guest have left the hotel without settling his account

• Not cleared :- The guest has settled his account and left hotel but the front office have failed to update room status.

• Checked and ready :- The room has been cleaned and inspected and is ready for arriving guest

• Out of order :- The room need maintenance work or extensive cleaning so cannot be assigned to guest .

• Lock out Room :- The room has been locked so that guest cannot re enter untill given clearence by hotel official 

• Luggage in :- Guest luggage is in room but bed has not been slept in

• Did not check out :- The guest has settled his account but left without informing front office

• Late check out :- The guest has requested and is allowed to check out later than hotel standard check out time

• Check out :- The guest has settled his account ,return the room keys and left the hotel

• Vacant Room :- The room in which no guest has slept previous night and not yet occupied.

• No - Luggage :- The guest is staying in room but without luggage

• Double - locked Room :- A room which has been double locked . No other key can open this door except Grandmaster key or the emergency key.

• MITRE :- The corner fold of bed sheet while making bed

• Turn - down Service :- A special service provided by Housekeeping department in which room attendant enters guestroom in early evening and re- stock supplies, tidy the room and turn down covers on bed .

• CRIB :- Cot for babies which is provided to guest on requested.

• Stayover :- The guest is not checking out today and will remain at least one more night

• Deep cleaning :- intensive or specialized cleaning undertaken in guest room or public areas